Omnivea Health Care Management

Customer Management

Omnivea is a complete end to end contact center CRM suite and includes all modules typically required to run an entire contact center operation. Typical modules include cloud telephony, sales CRM, collaboration, customer service, customer support with knowledge management and ticket management, etc. Being hosted on the cloud also enables your call center CRM to use remote or home call center agents in most countries.

Designed to simplify all the metrics involved in the operations of a Call Center CRM, BizKloud’s solutions offers you end to end operations and management module, right from the on-boarding of an employee to delivering service levels to the clients.

Client Collaboration :

Improve & accelerate performance of teams with BizKloud’s collaboration feature. BizKloud’s Call Center Suite, a complete customer relationship management software, also offers client collaboration so that you can work with your clients to improve the quality of the service in real time and collaborate with them to make informed decisions.

Features :

The different modules in this suite and their corresponding features are depicted below:

Communication Mgmt:

Customer Support:

Customer Service Management:

  • Cloud Telephony

  • Hosted IVR

  • Voice SMS & voice

  • Broadcast

  • Virtual Receptionist / PBX

  • Predictive Dialer

  • Automatic SMS and Email

  • Ticketing and Case management

  • Knowledge base

  • Call Back Alerts

  • Exception Management

  • Inbound & outbound

  • Customer enquiries

  • Customer Retention

  • Customer Metrics

  • Exception Management

  • Inbound & outbound

Collaboration Management:

Sales Acquisition:

  • Operational Metrics

  • Customizable KPIs

  • Integration with Channel

  • Partners

  • Integration with Client Centers

  • Productivity Reports

  • Analytics & Dashboards

  • Lead management

  • Sales workflows

  • Order management

  • Order Fulfillment

  • Exception management

  • Sales Pipeline

  • Inbound & outbound

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